A Heath homeowner contacted us about their Kohler EIR Intelligent Toilet. The electronic seat assembly had developed a fault and was still covered under the Kohler ASR warranty program.
The EIR is not a standard toilet seat. It’s a fully integrated electronic unit with its own wiring, controls, and mounting system. Our technician removed the faulty assembly carefully, documented the condition for the warranty return, and coordinated with Kohler directly to arrange the return shipping label while the replacement was sent to the homeowner.
Once the new seat arrived, installation was completed, and the unit was back to full operation.
For high-end fixture issues or any plumbing need in Heath, our Heath team is available 24/7.
