David B.
6 days ago
I have the yearly maintenance plan and they take care and go through everything thoroughly, very impressive service the politeness of David the technician that came out and the knowledge that he had. I will continue to use Intown Plumbing.
Trajan A.
7 days ago
Great work so far, David was nice, actually helped get to the source of my plumbing issues. Looking forward to seeing a quote.
Lady S.
2 weeks ago
Had a great and quick I experience with David to fix my disposal!
Response from the owner:Thank you for the review! A disposal is one of those things you never think about until it quits. We’ll pass this along to David.
mike04custom
2 weeks ago
If you are looking for a professional, experienced plumber. Then David is your guy. Very knowledgeable and friendly.
Response from the owner:Thanks for the recommendation! David will be happy to read this. We appreciate you taking the time.
Mike W.
2 weeks ago
David got our water heaters running again for less than 5% of what are quoted by another company.
Response from the owner:We're thankful you shared this. David takes pride in doing right by our customers, and we appreciate you noticing.
colleen B.
2 weeks ago
The best plumbing company in Rockwall, would highly recommend. Robert is an amazing plumber, he solves all your pluming needs and makes the job seem easy, he is that good.
Debra R.
3 weeks ago
Frank arrived within the time window and accurately pinpoint the problem. He shared with us what the next steps were and left his workspace clean. Thanks In Town for sending Frank our way. We look forward to working with you on the next steps.
Response from the owner:Debra, it is wonderful to hear that you had such a positive experience with Frank. We truly appreciate your trust in us to handle your home needs. We look forward to seeing you again soon.
Travis M.
3 weeks ago
Frank showed up on time and was very professional about everything. Thanks for helping us out on a weekend.
Response from the owner:Travis, we are glad Frank could get you squared away over the weekend. We appreciate you choosing us for your plumbing needs.
Wendi W.
1 month ago
Reasonably priced to get out a clog in my washer drain. Done quickly and the tech was super nice. Would highly recommend.
Response from the owner:Thanks for the recommendation, Wendi! A washer drain clog is never fun, and we're happy it was a quick fix.
M B.
1 month ago
Called and gave accurate ETA. Introduced himself and went to work. And this was a weekend call. Could t ask for more
Response from the owner:We are glad our team could arrive right on time to take care of you. We truly appreciate you trusting us with your home.
Colleen B.
1 month ago
COULD NOT HAVE GOTTEN BETTER SERVICE.
PROFESSIONAL, FIXED THE PROBLEM, PROMPT AND FRIENDLY.
I WILL ALWAYS ASK FOR DAVID!!
Response from the owner:Thank you, Colleen! David will be glad to hear this. Just ask for him any time.
Jeff K.
1 month ago
Wow!!! What great service. I appreciated how David walked me through the steps and explained everything. He is an amazing detective - found the problem and has a great solution. Very Professional - I highly recommend InTown Plumbing
Response from the owner:Appreciate the review, Jeff. Leak detection really is detective work, so that one made us smile. Glad David could track down the problem and walk you through the fix.
Rebecca T.
1 month ago
David was quick, efficient, but most importantly friendly. I highly recommend him!!!
Response from the owner:Thank you, Rebecca! David will be glad to hear he made it quick and easy. We appreciate the recommendation.
Cindy C.
1 month ago
David did a great job in analyzing our plumbing issue and made suggestions to repair
Response from the owner:Thanks, Cindy! Glad David could pinpoint the issue and walk you through the options.
Yvette R.
2 months ago
Francisco did a great job viewing the service requested. He also explained everything in detail and what our next steps would be. We look forward to seeing Intown Plumbing at our home soon!
Response from the owner:Thank you, Yvette. That means a lot, and Francisco will be very glad to hear about it. See you soon!
Ruth D.
2 months ago
Francisco arrived at the start of the appt window - appreciated that. He was friendly, worked quickly, cleaned up well and provided a little extra feature to the completed job. All very much appreciated. Down side - the plumbing industry should not get away with charging a fee up front just for giving an estimate. Other industries manage their office expenses, scheduling, transportation costs... all without charging just to show up. I feel like I just paid the plumbing company a tip. If tipping, it should go to the guy that did the work in the summer heat.
Response from the owner:Thank you for the kind words about Francisco, Ruth. We're glad he took good care of you. On the estimate fee: it covers the trip out and the time spent diagnosing the problem before any work is quoted, which is a real cost we have to cover either way. We understand the frustration, and we're grateful you took the time to share honest feedback.
Julia B.
2 months ago
David was thorough and Professional and I feel confident in his work! The entire experience with the Company and with David was exceptional!
Response from the owner:Thank you, Julia. Trusting the work is what we want people to walk away with, and David delivers that every time out. Thanks for writing this.
Lizzie J.
2 months ago
My neighborhood used this company so I decided to try it and they did a wonderful job and were very kind and easy to work with! I would definitely use them again!!
Response from the owner:Thanks, Lizzie. Word of mouth from the neighborhood means a lot, and we are glad we lived up to it. Happy to help again anytime.
Douglas N.
2 months ago
Quick appointment setting. David was friendly and thorough, he explained each step and showed the results of the tests. I would use Intown plumbing again and recommend them to others.
Response from the owner:Thank you, Douglas! Really appreciate you taking the time, and we're here whenever you need us again.
Horace H.
2 months ago
Copper tube repair: Francisco did a great job. Cleaned the pipes and did a very neat & professional job.
Response from the owner:Thank you, Horace!Francisco takes pride in leaving things clean, glad that came through in your experience.
Janet B.
2 months ago
Was quick and sis a great job. We will definitely use him again!!
Response from the owner:Thanks Janet! Quick and done right is exactly what we're going for. See you next time.
Ranjit S.
2 months ago
I have used Intown plumbing for all of my plumbing work and I have never been disappointed. Today, Francisco came and did a great job and went above and beyond.
Response from the owner:Hearing that after all this time means a lot, Ranjit. Francisco will be glad to know he made a difference today, and we are grateful you keep calling us.
John R.
2 months ago
It went great! He listened to my issues, found the problems and repaired them in a timely manner. I also like that I was updated on his arrival time so I would know when to be available. I was very impressed
Response from the owner:Thanks for taking the time to write this, John. Glad the repairs got diagnosed and handled in one go. Give us a shout if anything else comes up.
Denise B.
2 months ago
David was professional, friendly and took great care to keep my home clean. I would highly recommend In-Town Plumbing.
Response from the owner:Denise, thank you. I'll make sure David hears this. Leaving a home as clean as we found it is just part of doing the job right, so it's nice when someone notices. Happy to help again any time.
Philip H.
2 months ago
We were really pleased with the service.
Frank was very helpful and professional as were the office staff.
Highly recommend
Response from the owner:Really pleased the whole experience went well, Philip. Frank is one of the good ones, and it's great to see the office team get a mention too. Thanks for the recommendation.